1 reviews | Active since Sept 2015
MTN *****ing
I have canceled my account 24 Jan but then there was a debit order end of Jan. I just thought it was for Jan. But now there is another debit order that went off at 1 March for R200 more than I had the contract for. I cannot get hold of any representative as I am no longer a MTN client. There is no more option to press 0 for a representative. Each time I put my number in as requested i just get thank you for phoning MTN good bye. no matter what number I phone to get hold of MTN there is no answer. I cannot spend this many hours to try and get hold of MTN.
If you do not want me to report you to the police for *****ing my money and also reporting you to the national ***** commissions please contact me and lets get this sorted out MTN.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract is cancelled for both lines. We picked up that the billing for R704.01 is a system error that generated early termination fee.
The account will be credited for the debit order of R704.01 and this will be refunded back to you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract is cancelled for both lines. We picked up that the billing for R704.01 is a system error that generated early termination fee.
The account will be credited for the debit order of R704.01 and this will be refunded back to you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,