GR
Greta R
1 reviews | Active since Nov 2013
14 Jan 2016, 08:08
MTN *****ED EXTRA ACCOUNTS ON MY NAME
I've been paying way too much the past two years for my cell phone and I've been to Brooklyn and Menlyn numerous times to enquire. ONLY once a lady sent a query, but we never got any reply from MTN. Now I learnt that there are TWO ********** accounts on my name! I have to pay, otherwise they disconnect my service, but I KNOW I don't use the numbers that are on my account!
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MTN South Africa's replyOfficial
14 Jan 2016, 19:31Hello Gretavr,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need you to send us a Certified Copy of your ID book and an Affidavit stating that you have not opened the Two contracts in question.
Please contact our customer care line on 808 to log a ***** query or send us an email on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need you to send us a Certified Copy of your ID book and an Affidavit stating that you have not opened the Two contracts in question.
Please contact our customer care line on 808 to log a ***** query or send us an email on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply14 Jan 2016, 19:31
Official
Hello Gretavr,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need you to send us a Certified Copy of your ID book and an Affidavit stating that you have not opened the Two contracts in question.
Please contact our customer care line on 808 to log a ***** query or send us an email on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need you to send us a Certified Copy of your ID book and an Affidavit stating that you have not opened the Two contracts in question.
Please contact our customer care line on 808 to log a ***** query or send us an email on ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***