MTN ***** - Victim of identity theft

I am a victim of identity theft a contract was taken on my name with my ID number being used and my account details without my knowledge or authorisation. The MTN call centre activated this contract and delivered the phone to an address in jhb yet I live in Durban. They debited my account for an amount of R978 I then called their call centre to advise them I had never taken an MTN contract ever I don't even own an MTN simcard , the consultant then advised me to go to a mtn store and lodge the complaint. When I went to the phoenix plaza branch they informed me I needed to open up a case at the police station and also bring copies of my bank statement and a certified copy of my ID I had gotten all the required documents, it was quiet the run around and totally unfair because this is something that's not my fault at all . I went to the store with all the documents the manager was helpful in loading my ***** claim through and he gave me a reference number which the system generated, I was told I would be contacted by the MTN ***** department.

2 months had passed and nothing was done not even a single call came from mtn to acknowledge the ***** complaint I called the call center customer service number numerous times with no help what so ever . However at the end of each month they kept debiting my account. I was just reversing the debits . I then decided to got to the MTN main branch at Umhlanga they viewed my ID number on their system and told me there's no reference number for the complaint the consultant then assisted me in reloading the complaint I was issued with a new reference number end of last month , an entire month has gone pass and still no joy .no call no email nothing.its so disappointing I've always maintained a good credit profile to avoid bad credit reference , now because of mtn my credit score is being effected. The consultant told me my name is showing on legal status. I need for mtn to sort this issue out and remove my name from legal status as this was a fault of their employee activating a contract on my name .the contract needs to be cancelled and I need to be reimbursed for extra charges as well as all the running around and time spent to try n rectify their error. They are the worse service provider I have ever come across.