MTN ***** victim

In June 2018, I discovered that someone committed ***** against my name in 2015 by taking out an MTN cellphone contract and using my details. On 23 June 2018, I submitted all the required documentation to MTN Tyger Valley Cape Town. I was told that the process can take up to 4 weeks. Up until now I have not had ANY contact from MTN's ***** department and trying to contact them is a waste of time seeing that the never answer. I have left numerous messages with the MTN switchboard whom have advised me that their managers will be in contact with me and still nothing...

I understand this process takes time, but all I want is some feedback. This has been keeping me back in that I am unable to sign up for any new contracts until my name is clear.

I am not expecting great service, I am just expecting SOME service.

This has been very frustrating as it is my name and credit rating that has been affected!