MTN ***** the worst ***** department service!!!

MTN security on their mobile app is clearly the worst as ******** have been very convincing in impersonating as MTN ***** custodians. I was called by a ******* who claimed to be from MTN stating that my sim had been sim-swapped by a random individual. Long story short, the ******* got into my profile via OTP. i have reported this matter to MTN ***** email on Monday 19th April with an affidavit. I have not heard a single peep from MTN after daily follow ups. So much for a mobile network fighting against *****. Im not paying for anything until this matter is resolved! Is MTN allowing illicit ****s to boost sales?