BK
Busisiwe K
1 reviews | Active since Feb 2018
20 Feb 2018, 18:49
MTN ***** QUERY
Good day My name is Busisiwe Kgaphola my id no: ********** 293081.In December ***** was done on my MTN cellphone contract ,i contacted MTN customer care to find out when was my contract due to my surprise I was told I had already upgraded which was not true and they said the phone was taken in Cape town and I'm staying in Pretoria and i went to one of the MTN branches in Centurion in Pretoria to log a query on the 5-01-2018 and I was told the query will take 30days for investigation and they gave me a Ref no:1- ********** 44404 but till today no one has updated me with feedback and I called in today and was told the query it's still pending and yet they are still debiting my account for the cellphone I do even have. Your assistance wil be highly appreciated.
Regards Busisiwe Kgaphola
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MTN South Africa's replyOfficial
20 Feb 2018, 21:15Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was logged with the ***** department to investigate.
We have sent the request to the ***** supervisor to speed the investigation up for you.
We are waiting for the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Feb 2018, 21:15
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was logged with the ***** department to investigate.
We have sent the request to the ***** supervisor to speed the investigation up for you.
We are waiting for the outcome.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,