FS
Fawaaz S
1 reviews | Active since Apr 2010
28 Mar 2018, 08:36
MTN ***** process
So a few weeks back I received a call from SSDA stating that I have been black listed by MTN as I did not pay my MTN account. I informed SSDA that I have never had a MTN account and that this is *****. SSDA advised to send them a certified ID and affidavit mentioning it as *****. I have sent the requested documents and I was told by SSDA that my file has now been handed over to MTN. I then contacted MTN for further information and was told that my case will only be seen to after 21 business days.
Why do I have to be Black listed for another 21 business days when I have the certified ID and affidavit?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
30 Mar 2018, 11:01Good day Fawaaz,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that your query has been logged with the ***** department with reference being ***. Kindly be advised that this query was logged on 2018-03-26 and is currently being investigated by the ***** department and will not be attended to in 21 days as you were incorrectly advised.
Once the ***** case has been finalized, the account in question will be closed and labelled accordingly. A journal will also be passed on the account for all the amounts outstanding on the account, thus placing it on a R0.00 balance. The legal status on the account can only be removed once the ***** case has been closed and resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply30 Mar 2018, 11:01
Official
Good day Fawaaz,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that your query has been logged with the ***** department with reference being ***. Kindly be advised that this query was logged on 2018-03-26 and is currently being investigated by the ***** department and will not be attended to in 21 days as you were incorrectly advised.
Once the ***** case has been finalized, the account in question will be closed and labelled accordingly. A journal will also be passed on the account for all the amounts outstanding on the account, thus placing it on a R0.00 balance. The legal status on the account can only be removed once the ***** case has been closed and resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
FS
Fawaaz S's updateReviewer Update
30 Mar 2018, 14:50Good day
So how long will it take for the investigation to be completed? And when will I be cleared on ICT?
FS
Fawaaz S's update30 Mar 2018, 14:50
Reviewer Update
Good day
So how long will it take for the investigation to be completed? And when will I be cleared on ICT?