HM
Hazel M

1 reviews | Active since Jan 2014

29 Jun 2018, 09:21

MTN ***** - PLEASE CANCEL MY CONTRACT NOW!

I was due for an upgrade. I got a phone call from "MTN" asking if I want to upgrade and I said NO because I am happy with my phone. The person that said I could sign up for just airtime and data so I said ok, but NO NEW PHONE. The new amount would be R100 and something. My old bill was R365.

Two months later I am STILL being billed R365 per month. The first time I was billed incorrectly MTN told me it was the last bill for my old contract. The second time I was billed incorrectly I went into an MTN store and they told me I have been signed up for a NEW CONTRACT WITH A NEW PHONE! I DO NOT HAVE A NEW PHONE OR AGREE TO ONE. They said that a 3rd party signed me up to this new contract and not MTN.

I have filled in an affidavit at the police station and submitted to the MTN store 3 weeks ago to CANCEL the contract. I received a reference number: 1- ********** 2066 3 weeks later I have heard nothing back from MTN.

Yesterday I phoned MTN and to follow up and they say nothing has been done about it. They gave me a new reference number ********** 58.

PLEASE CAN SOMEONE HELP ME CANCEL THIS CONTRACT THAT I DID NOT AGREE TO! MTN IS *****ING MY MONEY!

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Replies (2)
HM
Hazel M's update29 Jun 2018, 09:50
Reviewer Update
reference number again: ********** 58
HM
Hazel M's update29 Jun 2018, 09:53
Reviewer Update
No one is answering the number. Everyone at MTN is giving me a different answer. Please can someone just HELP ME!!!