1 reviews | Active since Aug 2016
Mtn ***** on my name/ previous account
<p>Early this year i was billed buy Mtn for a contract I don't have with them anymore because i had cancelled my account at the end of the contract period because of poor service i had received with them.I called and emailed then explaining this and was told that i had taken another contract which i had no knowledge of and never received any device. I sent through all the necessary paperwork as requested and did follow ups on the matter and was told that its still under investigation and will be notified when its completed, so I requested that since the matter is still under investigation may they please stop debting my account as it was like about over a R1000 per month and they did so. This was like 4 to 5 months ago.</p> <p> </p> <p>No suddenly on Friday last week I received an sms stating that legal action might be taken against me if i dont pay an amount of R36252.52. I called the number listed on the sms yesterday and the person that assisted me told me to send documents similar to the ones I sent through the first time to MTN ********** and told me that they will investigate the matter. Which by now I don't trust they will do looking at my past experience with them. I checked my status with itc and it says that i have been handed over of which I don't understand how as i was told that the issue is under investigation. I have all emails, affidavits and a bunch of reference numbers ive got over the communications I've been having with MTN representatives while trying to solve my issue.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
