MTN ***** not resolved in 7 months - sunk my credit score and cause my bond application to be rejected

MTN unable to sort out a simple case of *****. An MTN account was opened up on my name months ago. I contacted MTN on the 3 April 2019, and am still being affected by this today.

My wife and I have now been rejected for a bond application because MTN has dragged this out for so long. I am furious, as this was a simple clear cut situation. I supp**** them with the affidavit on the 3 April 2019, and have been constantly communicating and waiting for them to sort this out. 7 months later and I am yet to see any resolve.

I am now waiting for them to contact debtors and credit bureaus to clear my name.

I received this - "The letter will be sent through to you by Trevashen from the ***** department.", but I haven't received a letter or a phone call. I have requested someone from MTN to call me but have not received a single call.

All they can say is "Sorry for the inconvenience".

MTN's lack of urgency to resolve this has really just destroyed any trust and faith that I have in MTN. I would strongly advise you not to use their services at all.