1 reviews | Active since Jun 2013
Mtn ***** not my fault
I opened a new account with mtn at waterfront in September 2015. Since then i have ongoing issues with new accounts opened on my account ( *****) and mtn suspend my phone regularly. In jan 2016 i was ordered to pay R36400 for 5 ********** accounts which are clearly not mine. For over two months having submitted all required affidavits and proofs in account my phone at least 8 times via blue route branch and emails my services are suspended twice weekly, my account balances are STILL sitting at now R27000 and no one in legal ***** or otherwise are giving me feedback. Legal department is a total dissapointment and i am desperate and infornation on my case., sent two mails to legal department this week and no replies. Branch says my account is showing closed on the mtn system. Peter Please help me
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our ***** department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our ***** department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***