MTN ***** no help

Dear MTN Complaints,

My number is ***. I have been a customer of yours for many years. During the last year and a few months I have had multiple issues with ***** on my account.

I have reported it to you and were assured that the ******* was blocked. I understand that it is called My Arcade. I have never subscribed to this. I have now again contacted your call center and reported the issue.

The service agent was the first time I called rude and it was so loud in the call center that she couldn't hear me. I called again and a male agent tried helping. But I was told that the ***** would not be guaranteed to stop and neither will I get any of my ****** money back.

I loaded R150 airtime on my phone this morning but only reflecting R86.

If MTN cannot resolve the issue then I'll have no option to move all my business elsewhere.

I will also be going to Help Peter and report this.

I am an extremely dissatisfied customer and will not after more than 20 years with MTN keep paying for services that MTN cannot guarantee.

Regards, Herman Venter ***