MC
Michelle C
1 reviews | Active since Apr 2017
20 Apr 2017, 16:23
MTN ***** issue
<p>On the 9th March, I contacted MTN regarding a ********** account that was opened with my details. I have been dealing with Kgosi Moiloa. He was helpful at first and he informed me that the ********** account was cancelled. I have been requesting for over a month for a letter from MTN stating that the account was **********ly opened using my details for standard bank to reverse the amount taken from my account. The last time that I contacted Kgosi on the 12th April, he said that he was in hospital due to a car accident and he would contact his colleague to send me the letter. This is very unfortunate for Kgosi and I understand his situation but this whole process has taken over a month and I still havent received any letter... </p> <p>I cant waste any more of my time and money contacting MTN as I feel this is not my fault and im not even an MTN customer. I have now resorted to issue a complaint. </p>
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Replies (3)
MTN South Africa's replyOfficial
20 Apr 2017, 20:11Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have requested the ***** letter from our ***** department, we will revert back to you with feedback. We have logged the banking refund of R689.32 (including vat), reference number: *** please allow +/-5 working days for this to be resolved.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Best regards,
MTN South Africa's reply20 Apr 2017, 20:11
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have requested the ***** letter from our ***** department, we will revert back to you with feedback. We have logged the banking refund of R689.32 (including vat), reference number: *** please allow +/-5 working days for this to be resolved.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Best regards,
MC
Michelle C's updateReviewer Update
24 Apr 2017, 15:01Thanks Siphumezo,
The money was refunded into my account. I still require the ***** letter so I can issue it to SAFPS and Transunion. I will wait for feedback on the letter.
Thanks again for you help and reply. Much appreciated.
MC
Michelle C's update24 Apr 2017, 15:01
Reviewer Update
Thanks Siphumezo,
The money was refunded into my account. I still require the ***** letter so I can issue it to SAFPS and Transunion. I will wait for feedback on the letter.
Thanks again for you help and reply. Much appreciated.
MC
Michelle C's updateReviewer Update
09 May 2017, 12:31I still havent received the ***** letter so I can issue to SAFPS and Transunion?
MC
Michelle C's update09 May 2017, 12:31
Reviewer Update
I still havent received the ***** letter so I can issue to SAFPS and Transunion?