MTN - ***** - IMPERSONATION !!!!!!

<p>I upgrade in January 2017.</p> <p> </p> <p>On 2 March 2017 I received a sms and I quote: "Yello, Your MTN application has been submitted for review. If you are unaware of this application please dial 808 to report the matter ..." So I phoned and told 808 that I did not apply for anything - according to them it was a fault and they are sorry about that. As there was nothing else I could do, I request a reference number for my call just to be on the safe side. (ref 24******7).</p> <p> </p> <p>On 27 March 2017 I received an sms to inform me about my debit order and the amount - not my usual R148 but R1 530. Immediately I phoned 808 for more info on this amount.</p> <p> </p> <p>A very arrogant man told me that I am using three lines so I have to pay. I told him I have only one line with MTN - he was not helpful at all and a bad reflection for MTN. I eventually got two other numbers from him that is suppose to be mine.</p> <p>(ref: 25******5 for the call)</p> <p> </p> <p>We "trace" the numbers and took screenshots of the ***** !!!</p> <p> </p> <p>I was very upset and phoned 808 again. This time a friendly, helpful lady who is on top of her game said she is going to deactivate the numbers under "***** suspension". She said by looking at my payment history she could see that there is a problem. (ref: 25******4)</p> <p> </p> <p>I sent an email to my local branch and they informed me to bring a certified ID as well as an affidavit to confirm that I only have one line. Very inconvenient to say the least!!!!</p> <p> </p> <p>Now I am waiting ..... waiting .... to reverse the debit order and change my payment details. </p> <p> </p> <p>Apparently their is nothing on the system - so we do not know a thing</p> <p>HOW / WHAT / WHEN AND WHERE !!!!!!!!!!</p> <p> </p> <p>Come on MTN even if the application was done by phone you suppose to know who the consultant was / from where / and what documents and/or ID was submitted !!!!!!!!! </p> <p> </p> <p>Was it an inside job, MTN ??????????????</p> <p> </p> <p>Why didn't the call centre (808) agent immdiately alert someone after I made that initial call on 2 March 2017 ?????? </p> <p> </p> <p>I am a female and the two extra lines are being used by a male.</p> <p> </p> <p>I need answers!!</p> <p> </p> <p>I have to use the Hellopeter platform because apparently I cannot contact your ***** department directly for answers AND</p> <p> </p> <p>the people using MTN must be aware !!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>