MTN *****!!! Giving out personal information & opening accounts without your knowledge

In November 2020 I got a sms saying my "new contract" has been approved. I NEVER APP**** FOR A NEW CONTRACT!!

MTN's ***** department was no use in getting this sorted, they just told me to call the store where the contract was opened (Benoni) please note I stay in Mpumalanga.

After calling the store, I was informed the regional manager would contact me, no surprise, this did not happen.

I had to call the store again for feedback, they reassured me that they could see one of their "new employees" had gained access to my account - they didn't know that this employee had this authority & would shut down the employees authority & reverse the transactions on this "new contract" to not reflect on my name. (Note I still haven't received a phone call from the regional manager)

I went in Ilanga Mall in Nelspruit in December 2020 just to confirm once again that this number wasn't on my account and got confirmation again that the number was removed.

I never got my bill for December from MTN but paid the amount I normally do for my contract. Today I get an sms stating that I owe MTN R13k!!!!! My normal bill from 2018 when I opened my contract is only over R500...

I wouldn't even qualify for a R13k contract in general!

My account has now been suspended & I can make no calls.

I once again called MTN's ***** department & was told I need to call the store as they must credit the account. What is the point in having a ***** department if they can not assist with ***** MTN caused!! This is MTN giving out my personal information & approving accounts without my knowledge.

Highly disappointed and after being with MTN for numerous years (11 to be exact) I will change service providers if this is how they treat loyal customers!