Mtn *****

28th November 2020 TIME :12:30 Consultant : K. Mgos Manager : Katlego Store : Northgate My wife and i went to the Northgate MTN to do upgrades on our phones (2 each, 4 in total), because it was black Friday there was a bit of a wait. By the time we got to the front, during the process of searching for a deal on my wife's 1st number, they had told usthat the system is slow, they were unable to process the upgrade, no documents were printed. I told the consultant to leave it, we will come back another day. I had then already contacted another MTN store to assist us, where they found a cheaper package for my wife and I. Later that day my wife received an sms saying that her upgrade was done and the consultant had called us to collect the 1st phone,i told him straight away we didn't approve it and he must cancel it asap! No documents were signed! We did not agree on the package that he was giving us. Since that day, I have been to that store several times, called MTN way too many times, both with no assistance, even the regional manager has told me that I cannot be helped and advised me to put a complaint on hello Peter, because that is only when someone will come forward to assist us since December 2020 my wife has been paying for 2 contracts without any phones, without any documentation signed, MTN refuses to help us or refund us, or even cancel the contract. We are out R5000 so far, this is ridiculous now. This is *****, it is ******* to charge someone for something that was not agreed upon 1stly and has not received the product!