1 reviews | Active since Apr 2018
MTN ***** division shocking!!!
I have for the past year trying to get response from MTN ***** division. I have had a ********** upgrade happen on my account in January 2017. I have spoken to the so called help desk with the same process numerous times over. I have provide affidavit, ID copies, all the paperwork required at least 3 times with the same questions asked again and again with references numbers enough to fill a yellow pages. Tried calling the ***** line" number not in use" asked to be transferred MTN reply "can't". posted on Facebook got one response never to be heard from again... Found a ***** online request page filled it out 3 times, got the most stupid response ever " you upgraded your phone in 2015" what does that have to do with the current registered case number with MTN? so the list goes on.... 15 months of 950 rand per month for? if i don't pay the account i get bad credit listed.... you can't win, had enough!!!
Good day Arthur,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your MTN cell number or ID number so that we may track the process of your case. The 082 number that you have provided us with does not appear on our books.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Arthur,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your MTN cell number or ID number so that we may track the process of your case. The 082 number that you have provided us with does not appear on our books.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,