MTN ***** Dept. overloaded?
<p>A month ago I called MTN to move my 3 year old contract to a prepaid number. MTN informed me that I had alledgedly signed a contract renewal with them in December 2015. This is a total fabrication. They asked me to sign an affadavit and submit to their ***** department. I did. </p> <p> </p> <p>I also included my flight confirmation down to Cape Town proving I had flown to Cape Town when I supposedly renewed their contract with their courier. In fact on the day in question I was on Table Mountain...</p> <p> </p> <p>It has been a month. I have had no response from MTN - every time I mail them they send me the same pasted response. Obviously MTN is not interested in resolving this matter - either that or there is so much ***** happening in MTN that they cannot get to my case.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the ***** department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the ***** department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
The above response is meaningless as it has now been 33 days since my query with MTN was logged. Whenever I query MTN (directly, via Hello Peter or facebook) they paste their promise to respond in - BUT DO NOT RESPOND AND ADDRESS THE PROBLEM!!!
IfI could convert these empty promises to airtime I could talk for free for months......
The above response is meaningless as it has now been 33 days since my query with MTN was logged. Whenever I query MTN (directly, via Hello Peter or facebook) they paste their promise to respond in - BUT DO NOT RESPOND AND ADDRESS THE PROBLEM!!!
IfI could convert these empty promises to airtime I could talk for free for months......
Still no response from MTN . This must be a massive investigation - 40 days and counting since MTN have done NOTHING!!!
Still no response from MTN . This must be a massive investigation - 40 days and counting since MTN have done NOTHING!!!