TR
Theresa R

1 reviews | Active since Nov 2016

13 Mar 2017, 11:23

MTN ***** Dept

<p>I have phoned headoffice MTN ********** three times this morning asking for a direct line or email for the ***** dept. I need to get records for a disciplinary hearing on a PAYGo nr. </p> <p> </p> <p>Nobody is answering!!!</p> <p> </p> <p>Please help if someone can? I need this urgently.</p> <p> </p> <p>Theresa van Reenen</p> <p>Tel nr. ********** </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply15 Mar 2017, 22:29
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly forward the signed PAIA forms and the supporting documents to *** , once the documents are received we will request the Itemized Billing Records and forwarded them to you.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

TR
Theresa R's update16 Mar 2017, 09:19
Reviewer Update

Goodday,

Thank you for the response and I have forwarded it to the email adress you gave me. Waiting for reply.

Regards

Theresa van Reenen