MTN ***** DEPARTMENT USELESS

I had an upgrade **********ly done on my account. It was for 2 contracts. This was done on 09 August 2020. I immediately notified MTN and submitted Affidavit and all the required documentation.

One contract was reversed on 31/08/2020. I have been following for the reversal of the other one. I have emailed *** several times and there is not even a response from. I went to MTN branch, spoke to the manager several times and nothing has been done.

On 10 May 2021, I contacted MTN on Twitter and they asked me to email the documents to ***. They confirmed receipt of the email and advised it will take 7 to 14 days to investigate and reverse. Up to now, nothing has been done. Every time I follow up, they apologize and once feedback is received, they will advise.

All the while, they are debiting my account.