MTN ***** Department is NOT helpful!!

My MTN Data contract was **********ly upgraded to a voice contract on the 1st December 2015 at 17:48. I then called customer service to report the matter, I was advised to go to my nearest police station to have an affidavit done & email it through to the agent along with my I.D copy so the matter can be escalated to the MTN ***** Department, which I did on the 11th December 2015.<br> <br> I have since not received any feedback with regards to this ********** matter and it has been over 2 weeks now and I cannot be held liable for an upgrade I did not authorise.<br> <br> MTN is entrusted with our information yet they let such ********** behaviour occur with no repercussions for the culprit but leaving me as their customer in distress with an enormous bill to fit of which I have no knowledge of.<br> <br> I need this matter resolved ASAP as will not be held liable for an unnecessary payment of a contract I did not agree to.<br> <br> This is not the kind of treatment I would expect after being loyal to the network for over 10 years. This is very disappointing!!!