MTN ***** Department Incomptent

I lodged a ***** case with the ***** department on Wednesday 07th September 2022. Today I get an SMS to say case is closed. When I called MTN to find out the outcome they tell me the case is closed i asked what about my Data, airtime and free minutes that disappeared they tell me now I must wait till billing date 17th September 2022 to lodge another case. What nonsense is this? I have been a client if yours for the past 21 years. I followed procedure went to police station took time off sat in queues now I must wait for after the 17th. This is totally unacceptable. I made it known to the consultant if my data airtime n minutes are not restored I will put a stop order on my account. MTN can come after me I'm not scared even though I am not contract. Because as a South African citizen I have a right to put a stop order if I know my personal information is out there with ********** due to MTN. So all in all there is absolutely no loyalty from MTN if I'm data etc is not restored I will do what I need to do.