1 reviews | Active since Jul 2018
I was told about an account I was unaware of by Hammond and Pole Attorneys, I do not have that number nor have I ever received an MTN call on that number, but I was told that the contract was opened in 2017 and I was not aware of, I was told that I have not make payment arrangements as my account has been handed over.
I can't open any account nor buy a car because it shows bad record and that i am handed to legal .
I wrote a complaint out to MTN and their Attorneys, even faxed copy of ID and affidavit stating i never had a contract with the company and i would like my name to be removed and contract cancelled . 23rd of May I logged a Request at MTN store in Randburg , seven days later i did a follow up to mys surprise the case did not exist!!! I logged a new case i was advised to wait for 2 weeks as my query is complex . i gave a month today 3rd of June my name is still on ITC. CAN MTN PLEASE REMOVE MY NAME SO I CAN GO ON WITH MY LIFE.
Good day Bolae,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you would need to contact our ***** department as soon as possible. Their number is ***. They will be able to assist you with the *****.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Bolae,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you would need to contact our ***** department as soon as possible. Their number is ***. They will be able to assist you with the *****.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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