MTN ***** - Contract opened without my consent

<p>MTN opened a contract without my consent in April 2017. The first deduction of R2880 which is 4,5 TIMES my monthly premium went through on 1 May, which I immediately alerted MTN about the same time I received an SMS notification from my bank. I was told that the issue is probably internal ***** and that I must send an affidavit and certified copy of my ID for this issue to be investigated by the ***** departement which will take about 2 weeks to resolve. I was advised in the meantime this new contract will be cancelled with immediate effect, so that the debit order will not go through again. The first consultant that helped was really not customer friendly, when I started to vent out my frustartion, for some odd reason, the phone was dropped on my ear but I prefer to believe that there was a network issue! The email I sent with documentation, I had to follow up to receive acknowledgement of receipt. I followed up with numerous phone calls and asked to speak to a manager after 2 weeks and after numerous complaints submitted via their complaints email address which they kept on requesting Identification documents, which were sent to them already on 2 May. The Manager tried to assist me and gave me a reference number as this case was escalated to the ***** department. No one has contacted me yet, and today it's been a month and the issue is still not resolved. Again another R2550 has been deducted from my bank account without any feedback from MTN. My main problem is that my personal information has been abused and compromised by MTN which I have trusted them with. The inconvinience that I've been experiencing to get my money back and for this contract to be removed against my name, having to constantly follow up with them is time consuming and stressful, the financial inconvinience for the 2 months is just unacceptable. The level of service inMTN is pathetic! If I were to move my contract to another service provider I would. Im totally disgusted by them!</p>