MTN ***** CONTRACT
I have a problem with my MTN contract. ***** was made from my account, submitted all necessary proof that it was not me who took the 2nd phone. I was then told that my name was cleared, but every month my phone will be blocked and i have to call them again to unblocked it. Ended up paying cash monthly and stopped the debit order but still my phone will be blocked.
My phone was blocked again on the 4th of April and every time we call the call centre they sent me to different people.
i have the following reference numbers 1- ********** 9344, 1- ********** 63 and ********** 96.
May i please be assisted urgently since i cannot even use my phone.
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Replies (3)
MTN South Africa's replyOfficial
11 Apr 2018, 08:43Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the cell number in question. ***
We have check the account and there is no suspension on the account, we have sent the request to the back end specialist to check if they can pick up any soft suspension on the network.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply11 Apr 2018, 08:43
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the cell number in question. ***
We have check the account and there is no suspension on the account, we have sent the request to the back end specialist to check if they can pick up any soft suspension on the network.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
11 Apr 2018, 08:43Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the cell number in question. ***
We have check the account and there is no suspension on the account, we have sent the request to the back end specialist to check if they can pick up any soft suspension on the network.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply11 Apr 2018, 08:43
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the cell number in question. ***
We have check the account and there is no suspension on the account, we have sent the request to the back end specialist to check if they can pick up any soft suspension on the network.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
11 Apr 2018, 08:49Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the cell number in question. ***
We have check the account and there is no suspension on the account, we have sent the request to the back end specialist to check if they can pick up any soft suspension on the network.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply11 Apr 2018, 08:49
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the cell number in question. ***
We have check the account and there is no suspension on the account, we have sent the request to the back end specialist to check if they can pick up any soft suspension on the network.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,