MTN - ***** case not invesitigated

Worst service! When my father's debit order went off from his bank it was over R2500 more than his top up contract. He went into the local branch to enquire where he was told that 2 additional contracts were taken out ons his name and all his detail was changed to Durban address although he lives in Northern Cape. MTN gave 2 new contracts to someone posing as my father without complying to the Fica nor Popi act. Mtn customer services advised him to reverse the debit order and manually pay his top up contract amount which he did. Further he had do do an affidavit and sent it together with his id to the ***** email address. He did so on 7 November 2022. Until today,after this mail ad numerous phone calls to MTN customer care he has not gotten ANY feedback regarding this ***** case. Now his phone has been cut off although his only contract has been paid. He is being punished for poor interal security processess and employees opening ********** contracts WITHOUT the necessary documentation. He has not receieved any assistance from MTN in this regard. Everytime we phone customer care the consultants say they cant assist. When we ask to speak to a manager they say that they are working from home and "can't get up an call a manager". They promise to have a manager call us back but no manager ever calls. This is extremly poor service. The error occured within MTN and now they are just pulling up their shoulders and ignoring all mails and calls. Further my fathers id number and personal details (that should have been handled as confidential according to the Popi act) has been made readily available to be used fruadulantly.