CC
Chantell C

1 reviews | Active since Aug 2017

08 Aug 2017, 09:12

MTN ***** Case- No Response on Status

<p>I logged a ***** case on the 10th of July with MTN and had no response. I sent all the required documents as requested. I have been in contact with the consultant who apparently loaded the *****ulant contract and she has not been very helpful. This has cast serious doubt in my mind. </p> <p> </p> <p>I keep asking for a response and had no joy. This is the second month R979.00 rand is taken from my account and still no word. Someone out there is benefiting from a Apple IPhone and I should just keep paying........Really MTN you should take *****ulant cases more seriously!!</p> <p> </p> <p> </p>

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Replies (2)
CC
Chantell C's update08 Aug 2017, 09:27
Reviewer Update

Just heard from the consultant, they will be passing a credit and the contract will be reversed. Thank you MTN

MTN South Africa
MTN South Africa's reply09 Aug 2017, 17:11
Official

Thank you for your post,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly be advised that we are glad to hear that you have been assisted with regards to the ********** query opened against your name.

regards

mike

Complaints Management Team
Reference Number: ***0