MTN ***** Case & Complaint - [#***]

I there was a negative star on Hello Peter I would score MTN on the highest of the worst. Why do you have a ***** & Complaints team if none of them respond? I have logged complaints, ***** & dealt with customer care via ***, ***, *** over the past 2 months + countless calls, gone in store twice and the issue is still not resolved. I was a victim of ***** shortly after I upgraded at your store at the V&A waterfront & I am being charged R2.5k extra per month for a service I did not sign up for. You must be embarrassed that a long standing client of circa 15 years has to spend countless hours on the phone, emails & trips to your store to have a simple issue resolved and you cannot even pick up the phone to help. This will be the last business I will ever give MTN.