MTN - ***** - BUT NOT INTERESTED!
<p>I AM A PREPAID CUSTOMER OF THE MTN NETWORK THROUGH AFRISAT</p> <p>MY HUSBAND IS ALSO A PREPAID CUSTOMER DIRECT WITH MTN</p> <p>LAST NIGHT AT 2:40 WHEN FAST ASLEEP, MY HUSBNDS PHONE RANG, AND IT WAS MY NUMBER CALLING HIM, IN SPITE OF THE FACT THAT MY PHONE WAS NOT EVEN WITH ME ? THIS MORNING BOTH OUR PHONES LOGS SHOW THE CALL - THIS DOES NOT SEEM POSSIBLE BUT IT HAPPENNED AND MY HUSBAND WAS AFRAID THAT ONE OF OUR PHONES MAY BE HACKED.</p> <p> </p> <p>IN AN ATTEMPT TO RAISE IT WITH *173 AT MTN I WAS TOLD THAT THEY COULD SEE THE CALL ON MY ACCOUNT, BUT COULD NOT DO ANYTHING ABOUT IT AND THAT I HAD TO REPART IT TO THE POLICE.......PLEASE HELP ME......... - THE MTN ***** LINE TOLD ME THAT UNLESS I HAD A MTN EMPLOYEE NAME THEY CANNOT HELP ME EITHER.</p> <p> </p> <p>MY QUESTION IS, IF MTN DOES THIS TO 50% OF THEIR CLIENTS? ? IF THIS IS FOR 1 SECOND ONLYIS THIS NOT ***** - WHY ARE THEY SO RELUCTANT TO ASSIST IN MY ENQUIRY AND CONCERN?</p> <p> </p> <p>WHERE DO I GO WITH MY CONCERN?</p> <p> </p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that in a case like this where ***** is suspected or hacking of cell phone you need to open up a case with SAPS the case number will be escalated to our ***** department for further investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that in a case like this where ***** is suspected or hacking of cell phone you need to open up a case with SAPS the case number will be escalated to our ***** department for further investigation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***4
