MTN *****

In December 2021 there was an extra debit order amount on my bank account of R6082.89 for self services purchase. I did not receive an account for December 2021 and they cannot give me an itemized account for December 2021 I sent a query to customer care and the only reply was an automatic reply with a reference number. If you went through my history of my account you will see only the contract amount was used each month. I went to the MTN Shop but the could not help me with this issue. This was not a purchase that I have made but it looks like MTN does not want to assist me in having this sorted out. It is very sad that after 20 years of being loyal to MTN they now forced me to make use of another cell phone provider.