MTN ***** and Incompetency

On 01 March 2021 my bank account was debited by MTN an amount over R5600. I was shocked because I do not have any product or contract from MTN. Fortunately the balance on my account was below the amount as noted above so it was auto-reversed. On 05 March 2021, after failing to get someone from their customer care centre, I went to the nearest MTN outlet and reported the matter. I was told five (5) iphone contracts were opened in my name. I indicated to them that I never opened such accounts. It is when it became clear that I was a victim of identity theft. I then went to SAPS and got an affidavit and gave it to the MNT outlet staff together with my Id copy. I was told the contracts will be cancelled and the ***** department of MTN will investigate the matter. On 01 April, my account was debited again, by MTN, an amount of R7000 and odds was taken. To date, I do not have an explanation why the account was not closed and how far is the investigation. I tried on numerous occasion to call their ***** department but was put on voice-mail. When I check my credit profile for the period in which the contracts were opened, in January 2021, no credit check was done on my name.