MTN ***** and Incompetence

Hi, I reported over 2 months ago problems with MTN. Basically one of my contracts had been **********ly extended. MTN rep**** fairly promptly and asked me to send an affadavid and copy of ID. I did that to the person who asked me to send it to them. When I followed up she said I should of sent it to MTN customer care. I then did that. Well that didnt help much either as they said they couldnt find the number. They asked for my ID again, except remember I had already given it to them. When I then followed up again they said the number didn't exist and that it was a different number! And then promptly they closed the query as I have had absolutely no response despite asking for a copy of the contract and a statement as nowhere on MYMTN does it say I have two numbers and yet I am paying for two numbers. Only 1 is valid. Clearly MTN is not interested in resolving what is clearly a *****. My reference number is #***. Please note every time I have had to follow up as MTN just does not treat complaints as a priority.