1 reviews | Active since Jul 2017
MTN ***** and collusion
<p>Mtn is charging me for 3rd party subscription services, 6 of them for which I did not subscribe to. Nobody at mtn contacted me to confirm whether I had in fact subscribed to these services and instead of protecting me as a mtn customer for about 20years, allowed ************ operators to try and swindle funds off me. Now I am supposed to contact these ****** to unsubscribe having not subscribed in the first place. </p>
Thank you for your post,
We acknowledge the receipt of the complaint and apologise for the inconvenience caused.
Kindly note that we have sent an urgent request to the content providers to remove the subscription from your number ,it should take within 2 to 48hrs confirming that you have been unsubscribed.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***2
Thank you for your post,
We acknowledge the receipt of the complaint and apologise for the inconvenience caused.
Kindly note that we have sent an urgent request to the content providers to remove the subscription from your number ,it should take within 2 to 48hrs confirming that you have been unsubscribed.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***2