1 reviews | Active since Dec 2017
MTN ***** alert
Late last year 27/12/2017, I had a debit order of R839.43 from MTN against my name, I was surprised because I don’t have any contract with you. I went to my bank to reverse the amount thinking that maybe MTN made a mistake. I notified MTN and request that an investigation should be launched. Today I receive a bill from MTN that I am owing R2587.86. This thing is becoming a mess now. I here that I have been handed over to legal. I have not signed any contract with MTN. I have not received any cellphone from MTN. I would like to see the ID AND THE COPY OF THE CONTRACT. All this is a *****. Please discontinue this account: A ********** until we GET to the bottom of this.
Frastrated, Ms Kwena Koketso Setati
Good day Koketso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with an alternate contact number. The number provided, you have reported as **********.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Koketso,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with an alternate contact number. The number provided, you have reported as **********.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,