MTN ***** against client

NEVER AGAIN a contract with MTN. I made an arrangement with MTN as I was financially in trouble. On 12 November 2022 I made a payment completing R1400 which I was behind. I sent them the proof of payment. On the 23rd of November they deducted R1400 themselves from my account! I had to reverse it as I ALREADY PAYED the R1400 on the 12th of November. We phoned them and they asked the receit. I sent ot to them. They founs the payment they did receive on the 18th of November and they will fix it. Everything is in order. I must just pay the monthly amount of R522. Which I payd and my phone was restored.

December 23rd they tried AGAIN to deduct R1400. Which I had to reverse AGAIN. BANK COSTS AND CREDIT RECORD. I phoned them AGAIN. The same old story. They tried to deduct on the 23rd november and I reversed it. I told them but I HAVE PAID IT ON THE 12TH NOVEMBER and even got an email back that they did find the payment! The person rep**** that I must sent through proof of payment AGAIN! I did it and she let credit department check it, found it and fixed the account.

2nd January AGAIN. R1400 debit from my bank account. I phoned MTN ***** and reported this. The person said I must send him proof of payment. Again the same story of I reversed the debit on 23rd November. DUH! Because I ALREADY PAID IT!!! I sent this to him and he emailed me back that it is a mistake on their side. He fixed it.

18th Jan... the SAME THING! R1400. I phoned, said MTN must immediately stop all debit orders to my bank and that I will make payments through atm monthly. Again the whole story of I reversed on the 23rd November which I rep**** because I did pay it on the 12th November ALREADY. I must send through the proof of payment!!!!!!!!¡ I AGAIN sent it through. She fixed it at credit department as they found the payment. She CONFIRMED that all debit orders is stopped and that I must pay through ATM cash deposits.

This morning... Bank account R2300. So now it is the R1400 and my monthly account which I said I will pay at ATM!

NEVER USE MTN as their service SUCKS!