1 reviews | Active since Jul 2016
MTN *****!!!
<p>I upgraded a few months ago. The system did not cancel the last promotion which was a added free bonus. So as a result, they are insiting that i need to pay for a service which A) i did not sing up or agree to B) should have been cancelled when the package was upgraded.</p> <p>I have been into the store numerous times as my phone is suspended, due to not paying for something i know nothing about!!!</p> <p> </p> <p>how fair is that?</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
The matter has been escalated in store many times, so what is the difference now? the number is still suspended!!!! the problem was identified but never rectified. I have NO faith in your process...
The matter has been escalated in store many times, so what is the difference now? the number is still suspended!!!! the problem was identified but never rectified. I have NO faith in your process...