MTN *****

An MTN account was **********ly opened on my name, I called MTN and they advised that I should send an affidavit and copy of certified ID which was done. I have a reference number SR # ***. My worry is that the matter is still not attended to and MTN is still debiting on my FNB account even after I have rejected a credit mandate. Every time when I try to make a follow up, they don't provide any feedback instead I get a different reference number. Latest reference is ***. This is really affecting my credit score negatively.