BR
Brenton R

1 reviews | Active since Jul 2015

22 Jun 2016, 15:46

Mtn *****

<p>A couple of months ago I noticed Mtn debiting from my bank account. Upon further investigation I learned that there is a cellphone that was taken out online with my personal infomation. The agent at the store in Southgate Mall advised me to get an affidavit and copy of my I.D along with three different signatures and bring it back to the store which I did , when I get there something is wrong with the scanner so I need to go to the other store in the mall , when I get there the agent there tells me because I put Vodacom and Mtn have been debiting without me agreeing to anything on the affidavit I need to get another affidavit that states Mtn only. Ofcourse its not their credit profile thats being dragged in the mud so I can understand the urgency to help me..</p> <p> </p> <p>I just need to know can I get email address I can send these docs to and a number I can follow up with</p> <p> </p> <p> </p> <p>Regards</p> <p>Brent</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Jun 2016, 10:47
Official

Good Day Reed187,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we require a sworn affidavit disputing the MTN contract and a certified ID copy, in order for our ***** department to investigate and resolve the matter. Please forward the documents to the email that has been sent to you.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kind Regards

Zukiswa

REQ: **********