MTN *****

I logged a suspected ***** case with MTN on 1 June 2022 when R7896.30 was taken from my account on a debit order, when my normal monthly deductions are around R300. 3 1/2 months, 11 reference numbers from MTN, and an acknowledgement from them that ***** has taken place, I am still waiting to get my money back. I thought I was getting somewhere recently when I was told that my account had been credited and, using yet another reference number, a request was being made to pass a refund into my bank account. This has not happened and I was told today that my case is now being escalated back to the ***** department! Why, I don't know. An absolute disgrace!!!