MTN *****

Good day, On the 1st of March a debit order went off my FNB account to the value of R3 159,42. I do not have a contract/account with MTN. I did not authorize any Debit Check on the FNB banking application and never signed any documentation to approve any debit order. I visited my FNB branch today and the debit order cannot be stopped, disputed or reversed from their side at all. Please can you let me know what information you require to credit this amount and to prevent any future ********** transactions from being transacted? Hope to hear from you soon.

I sent an email to MTN ***** department, but I need to contact 083 135, with no access to any ***** department or physical call contact with an MTN operator.

So how do I solve this query, get my money back and get the ********** caught? They are indeed MTN and FNB employees.