MTN *****

MTN- *****

Just to give some clarity on the situation- this has been going on for over 2 years now and ive been querying for over a month. I have gone to the MTN store in Mall@reds 3 times. I have called countless times to MTN insurance and I have spoken to the previous insurance company too.

I took my contract over in 2018 from my Mother- when taking over the contract I specified no insurance! (I have the policy documents to back this us)

Id also like to state that the insurance is for a SONY- which I have never owned- I had a SAMSUNG Note 8 and now I have an IPHONE 11.

I then took out a new phone in Nov 2019 and realized they were still charging me insurance which I again said NO to. (I have the current contract for that too).

The insurance contract is in my mothers name HOWEVER being debited from my bank account (which I can wholeheartedly state is *******). They cannot debit my account with my mom as the policy holder and taking money off my account.

I have contacted to cancel (which they wont assist me with) and asked to assist me with claiming the money back but no luck.

I then called today 08.01.2020 to get someone else to assist and spoke to a supervisor who told me to go back to the shop again.

I want my policy cancelled and I want to be reimbursed for the money I’ve been paying to MTN for a policy I never took out.

I have now emailed and called the Ombudsman however i am out of faith here.

I have the emails i have sent to them too and responded and no luck still!

this is the worst experiance ive ever had- i am more than willing to speak to someone and ive followed their step by step guide that they hang up in their stores to explain the complaints process- i have done my part on this when will MTN learn and actually get back to the loyal customers?