1 reviews | Active since Jun 2014
Mtn *****
I got a bank notification recently for an amount approximately R1250 deducted from MTN. I have no current account at Mtn .<br> <br> I went to my bank immediately to have the transaction reversed, However that was the limit of there assistance. <br> <br> I then called Mtn on numerous occasions to query this only to find that I have, not 1, but 2 contracts that was opened using my details.I asked about the FICA DOCUMENTATION to open accounts and if I could see them. Unfortunately i could not be assisted, They are not willing to give out information (Yes this is regarding MY Personnel details, identity number AND banking details!). After registering this enquiry i awaited patiently for updates.<br> <br> It has now been two weeks and i called to find out if there is anything being done about this, Only to be told that the issue has been resolved. <br> <br> Thats it? NO phone call from MTN NO notification NO update NO apology NO formal documentation NOTHING, VERY Disappointing! i was also told that Mtn do have insurance and that they would just claim for the loss of their phones. How convenient.<br> <br> I WANT to see those FICA documents! This really makes me question Mtn's Security!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our ***** helpdesk for urgent attention. Please note that you may also contact them directly on our ***** line ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our ***** helpdesk for urgent attention. Please note that you may also contact them directly on our ***** line ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
