MTN *****

MTN does not care about their customers and ICASA are in their pockets.

During Black Friday (26 Nov 2021) I wanted to make use of a wonderful personalized VOICE special on my MTN app. 30 Day 500min for R150.

Great was my shock when the sms came through stating my 3GB 200min bundle was loaded. !!!!!!!

I receive 11GB data monthly off which I don't even finish half a month so why do I need more data? So they are *****ing my money by giving me something I did not purchase and data I will not use so I am going to loose it.

I took photos the different screens on my app with my other phone and phoned MTN. They where not interested because according to them I got what I purchased and even telling them and showing them that I did not even had that offer to choose as it was not part of any of my offerings on the app, did not have them bothered. In fact the one agent actually implying that I was lying.

After speaking to the second agent my app deals where changed and my offer on the app for a 30 Day 5GB 250min for R199 was replaced by the offer I received when purchasing a voice only offer and not a combo.

I took the matter further and lodged a complaint with ICASA as MTN was just plainly ignoring me and closing my queries as soon as we hang up. They insisted even after supplying all the before and after they changed my app offering photos that I got what I purchased.

So now myself and my husband is cancelling all our contracts with MTN and will strongly advise people against them as they are ********** and *******.