Mtn *****

I ordered a new device online last June. The contract was canceled telephonically almost immediately. I was notified over the telephone not to accept the device should it arrive (in case it had already been collected by the courier company). The device never arrived so I assumed that all was in order. I realized a few months ago that the contract money was coming off from my bank account monthly. I have been trying to sort out with mtn sa and mtn direct ever since. I contacted the call centre, stores and customer care via telephone, email and in store. Everyone refers me to someone else, no one responds to emails. My bank reversed 1 payment at my request (could only go back 40 dats). Mtn immediately cut off my phone subscription. I am a vulnerable female traveling a dangerous route to and from work daily with no way of contacting anyone in an emergency. They continue to deduct R1000 monthly.