Mtn *****

Mtn finnally started helping me after my first review at hello peter and refunded me... For about 700 and something... But they needed to refund me more then 2000?? Now i keep getting references to tell the insurance and then mtn customer care?? How are you working mtn?? Can you just give me a call back with someone who actually can help?? Or give me a number or something i can call to help me cause this service is extremely poor from you guys i keep getting told call insurance then customer care and reversed again??