MTN *****

<p>Dear MTN</p> <p> </p> <p>How do you do an upgrade without having the person in front of you with an ID and correct signature?</p> <p>What a suprise to find an sms on my phone stating that my upgrade was successful. ..I was not even in a MTN shop in the last year...</p> <p>But I was upgrade to anew phone this morning at 10:36... while I was teaching a Nursery school dance class. Not possible as I wasn't even in a MTN shop, eight?</p> <p> </p> <p>So I phone customer service and was informed I have to take time out of my day to go to the police station to get an affidavit... wait... did I do this on purpose... now I have to cancle classes and loose money for something that isn't my fault.</p> <p> </p> <p>Oh and they can't do any investigation unless they have documents ( affidavit and certified ID) so I stood in line for 2hrs to get these.</p> <p> </p> <p>Then I email it and get a reply that it is wrong... now I have to go to the police station again. </p> <p> </p> <p>Time is money... will MTN reimburse me my fees for my classes? Lol! I think not! </p> <p>But they can't do anything until they have the document and meanwhile someone- THAT IS NOT ME- is using my number and account to do transactions...Oh and they have a new phone too! </p> <p>They didn't check where the transaction was made or how. Because I have to take time out of my schedule to stand in que's at police stations because someone at a MTN shop...or even maybe office did not verify the identity of the person upgrading ... or maybe they didn't need to- inside job-?</p> <p> </p> <p>I AM DONE MTN! I WILL BE TELLING EVERYONE I KNOW ABOUT THIS . </p> <p> </p> <p>Good that my account needs to be renewed right...cause I will be moving to another service provider. </p> <p> </p> <p>And whilst I am at the police station again tomorrow I will file a charge against MTN for *****. They made the mistake or non-mistake to not verify number and ID and signature...and face ( cause even though they might have my ID number... They don't have my face... ID not checked right?!) </p> <p> </p> <p>I am so mad. And all the while I'm receiving sms's about stuff going on in my account that I haven't authorised. But they can't do anything...</p> <p> </p> <p>Hello Vodacom or even Cell C</p> <p> </p> <p>MTN,you will hear from me again. And I will have a case number!</p> <p> </p> <p>Magderi</p> <p> </p> <p> </p>