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NN
Neo N

1 reviews | Active since Aug 2019

14 Aug 2019, 12:01

MTN *****

On the 05 August 2019 i took an upgrade on my contract Huawei P30 lite and when i was using the phone i realised the camera is faulty i returned the phone on the 08 August 2019 and they gave me another Huawei P30 lite they said they can't exchage to a different phone if Huawei P30 lite phones are still available. so i went home with the phone and used it on Friday to take pictures and it still gives me the same issue. on the 10th August 2019 I returned the phone and the consultants didn't want to assist me they said i signed the contract i have to pay for it and there is nothing they can do and also refused me to cancel the contract. When i the showed the pictures i took the first response was it was cloudy that is why the picture is blurry and i showed them the second picture i took it it was sunny and they told me i can't take pictures but when i ask them why is the pictures on my social media all blurry they don't respond me and coming up with excuses and they telling me i don't know what i want. On the 12 August 2019 I sent back the phone and they said i can't cancel i have to pay the full amount of the phone or i book the phone in, So they booked the phone in and they are telling me i have to wait for 3 - 4 weeks to get my phone back and that phone doesn't have a week and remember the first installment is going to deduct next week.

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Replies (3)
MTN South Africa
MTN South Africa's replyOfficial
22 Aug 2019, 11:02
Good day Neo,

Thank you for your post.
    
Please accept our apologies for the lapse in service and the delayed response. 

Kindly note that we tried to contact you and the number provided is not available, please provide us with an alternative contact number.

Warm Regards,Zanele MazibukoComplaints Management Team







Best regards,

MTN South Africa
MTN South Africa's reply22 Aug 2019, 11:02
Official
Good day Neo,

Thank you for your post.
    
Please accept our apologies for the lapse in service and the delayed response. 

Kindly note that we tried to contact you and the number provided is not available, please provide us with an alternative contact number.

Warm Regards,Zanele MazibukoComplaints Management Team







Best regards,

NN
Neo N's updateReviewer Update
22 Aug 2019, 11:17
***
NN
Neo N's update22 Aug 2019, 11:17
Reviewer Update
***
MTN South Africa
MTN South Africa's replyOfficial
26 Aug 2019, 10:20
Good day Neo,
    
Kindly note that we tried to contact you to no avail, please provide us with a convenient time to contact you.
Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply26 Aug 2019, 10:20
Official
Good day Neo,
    
Kindly note that we tried to contact you to no avail, please provide us with a convenient time to contact you.
Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,

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MTN South Africa
MTN South Africa
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