MTN - *****!

My itemized billing reflects numbers I have not made on my contract phone. My 400 free minutes are being consumed by calls that I have NOT made.

I called one of the numbers and it is a Zulu speaking lady and we do not know each other. The calls from my number have been while I am asleep, for close to an hour with this lady. No one has access to my phone during these times. It is locked in my house with my wife and myself.

To add to the proof it is not me, i have just loaded R60 airtime and instantly the balance reduced to R39 available. I do not have WASP service and nothing is eating my airtime.

There are numerous numbers on my itemized billing that my phone has never dialed before! And other proof is, my son has 2 "Dad" WhatsApp profiles, when he added me to his phone, 2 "dad" profiles are visible and the other one has a Black Gentleman's face as his Profile Picture, I am white. His profile indicates another number. I have called him and we have never met before.

I have called 135 and they don't believe me, I have spoken to 2 MTN outlets and no one believes me or is interested in helping me. I emailed the ***** department 2 days ago and no comeback. I called 135 again and was referred to the Ombudsman instead.

I am a business owner and cannot afford to lose my business cell phone number however my minutes are being used and it is not me! I am extremely frustrated and MTN has proven unable to assist me in any manner! Who else to blame than my service provider! This is obviously a technical issue yet they cannot help me????