RN
Ross N

1 reviews | Active since Jun 2017

08 Mar 2019, 07:48

MTN ***** !

I noticed in November last year (2018)

That mtn was taking money from my account !

I went to the banks and mtn ,And mtn Long Beach mall had told me the account has been opend up country using my info and **********ly done so .I then went to get the necessary info (affidavit and I’d ) and sent this through to mtn ***** department via mtn Long Beach the gent was very helpful and said that he cannot track info from his side .anyway me thinking all has been Sorted out ! mtn now keep sending me messages via MBD stating I owe them money! This is ***** MTN and I have never opend and mtn account how can you people not sort this out and make innocent peoples name bad because of your incompetence! You have never called me or followed anything up this is not good my CREDIT SCORE IS HURTING DUE TO YOUR ERRORS I HAVE NO CONTACTS WITH MTN OR EVER SIGNED ONE PLEASE SORT THIS OUT AS MTN OR MBD HAS NEVER TRIED TO SORT THIS OUT !

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Replies (2)
MTN South Africa
MTN South Africa's reply08 Mar 2019, 10:04
Official
Good day Ross 

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. 

Please be advised that your query has been escalated to the ***** department. Feedback will be provided as soon as possible. 

Warm regards, Jessica John Complaints Management Team 
MTN South Africa
MTN South Africa's reply14 Mar 2019, 07:58
Official
Good Morning Ross

Apologies for the delayed response. 

Please be advised that the  account is now closed. 
Emails have been sent to the credit bureau as well as the debit collectors to have your credit profile updated. 
 Warm regards, Jessica John Complaints Management Team