MTN *****

********** account Ref ********** 39 - ID ********** 016086

Good day Lucia

Thank you for your kind assistance over the telephone.

As discussed, I, Ruzaan Blignaut (ID number ********** 016086), app**** on Sunday 23 November 2018. (The black Friday weekend) for a R199 20GB contract.

I was assisted by Sello Modiselle a Customer Service Representative at MTN Carnival Mall (next to Pick a Pay)

My request was to apply for the R199 two sim cards that are linked to one data bundle (as with my previous MTN contract in 2017) and to use me current pay-as-you-go number ********** 222. Sello did a sim swap.

I went into the MTN store on 14 December 2018 to sign the contract and change my incorrect details on the system. As I only had a temporary licence, I left the store with nothing being concluded. I could not sign any contract.

2 January 2019 I was debited with R1238.16 (Reference on my bank statement MTN SP A ********** ********** 004). A second debit order went off on 01 February 2019 for R2 447.65

I have therefore been debited twice for a contract that I have not signed.

As I work fulltime and can only go to the store on a Friday at 4pm. I went in on January 11th 2019. Sello did a request on his computer and took the sim card ********** 222.However nothing has been resolved!

I have Tried to call Sello Modiselle the MTN Customer Service Representative on his direct line ********** that he has given me, with no reply.

Since then I have been there twice and on both actions Sello was on leave. The other assistants refused to help me as they said I am his client.

When I call the store or Sello on his direct line +27 83 ********** , there is no answer.

I have not signed for any contract or inserted the sim cards in any device.

Your assistance in resolving this matter urgently would be greatly appreciated.

Thanking you in advance,

Ruzaan Blignaut